Q: What can I access while not connected to VPN?
A: Not a whole lot that is Bennett related. You will be able to access most websites, including Zimbra and TMS. You can also use The RingCentral app.
Q: What can I connect to while on VPN?
A: This depends on the user, and what was requested byt the manager.Most Bennett employees have access to as400, Remote Desktop, shared drives, and personal drives while on VPN.
Q: How do I connect to as400 while on VPN?
A: You can access as400 through regular VPN, but it may cause slowdowns. We recommend connecting to remote desktop to use as400, especially if you have to do any screen scrapes.
Q: How do I use Datamagine while on VPN?
A: You have to connect to a remote desktop session in order to use Datamagine while on VPN. You cannot connect to it through your regular desktop icon.
Q: Can I use Microsoft Office while on the Remote Desktop?
A: Unfortunately, the answer is no. This is due to licensing issues, we cannot put the Office suite on our Remote Desktop serve.
Q: I'm trying to install "Program A" on the remote desktop, but it won't let me, can you fix this?
A: Due to resource limits, we do not allow users to install programs on the remote desktop client.
Q: How do I move files from the remote desktop to my computer?
A: If you need to move things back and forth, there are a few solutions. The easiest is just putting files on your personal share. This will give you access from your Remote Desktop and your main computer. The other option is just emailing yourself the file.
Q: I can't connect to "Insert Bennett Program Here". What do I do?
A: First thing to try is disconnect from VPN, and then connect again. If that doesn't work, give us a call, and we can help you. But always try disconnecting and reconnecting first.